Follow these steps to fully install the BlueView Software


Step 1:  Download the most recent version of Microsoft SQL Server Express. 


The most recent supported version can be downloaded here on the official Microsoft website. This is used to store the database for your server. Once this has been downloaded, open the application, which will bring you to an “Select an Installation Type” screen.


Step 2: Install Microsoft SQL Server Express.

On the “Select an Installation Type” screen, choose Custom. Select a location to install. By default, this will most likely be under your Program Files, but you can change it to somewhere else if you wish.

After selecting your file location, a pop up window  will appear. On this SQL Server Installation Center screen, choose New SQL Server stand-alone installation or add features to an existing installation.


For most of the sections here, you will be clicking next and leaving the default installation selections. Do this until you arrive at the Database Engine Configuration screen.



On the Database Engine Configuration screen, on the Server Configuration tab, choose Mixed Mode[SQL Server authentication and Windows authentication]. Set a strong password for the built-in SQL Server system administrator account. Be sure to make a note of the password you set for future reference. You will use this password to link the software to your database.


On the same screen, under Specify SQL Server Administrators, click Add Current User to make sure that the current Windows login is added as a SQL Administrator, if not done by default. Follow through with default settings for the rest of the installation.


SQL Server installation has completed when you see the “Complete” screen with the message Your SQL Server Express installation completed successfully. 

Step 3: Download and install Microsoft SQL Server Management Studio(SSMS).

From the same “SQL Server Installation Center” screen from step two, you should be able to select to install 'Server Management Tools'. This will bring you to the official Microsoft page to download SSMS(most recent version can be found here).



Once downloaded, run the application and use the default setting to install the program. This can be used by an administrator or technician to assist with troubleshooting issues with the database, should they come up.



Proceed with the installation and close the installer once finished.


Step 4: Download BlueView software.


Navigate to our Download Software page and select the version of BlueView that you want to download(The most recent version is 20). This will redirect you to a login screen to complete the download. A software download login can be requested from You can fill out a ticket here and request an New End User Support form if this is a first time setup, or provide your information if it is a recovery.

Once we provide you with your login, you will be able to download your application and continue to follow this guide.


Step 5: Installing the BlueView Software.

Extract the BlueView folder files and run the BlueView installer to completion. 

Open BlueView, it will bring you to the Database Configuration Screen. From here, you can leave most as default settings, except for the Database Login. In that screen, at the bottom, un-check the "Integrated Security" check-box, and put in for the username: sa and the password is the one you set up during the Microsoft SQL Server installation at the "Mixed Mode" screen.

Guide Me 

This is a wizard that will help you set up your connection to SQL Server. It has information relating to installing SQL Server, different configurations for BlueView servers and clients, SQL Server installed on a remote machine, etc. This is the best place to start when configuring BlueView for the first time. 

BlueView Server or Client 

The BlueView Server is the primary installation of BlueView on the network. There can only be one BlueView Server on the network, because this is the software that handles communication between the door controllers and the software. Despite the term "server," a BlueView server can run on any type of computer (laptop, workstation, server) that meets the minimum hardware requirements. 

A BlueView Client allows the BlueView system to be managed from other computers on the same network. BlueView Clients are identical to BlueView Servers in terms of management capabilities, except that BlueView Clients do not have the ability to start or stop Bluelink Network Services (which runs ONLY on the BlueView Server). BlueView Client installations are subject to BlueView software licensing. Clients cannot be configured until the BlueView server has been installed and configured. 

Database Location 

Server Name or IP Address: This is the server name or IP address of the machine hosting the BlueWave SQL Server database. 

• If SQL Server is running on the same machine as this installation of BlueView, the server name can be set to "." which means local machine. 

• If SQL Server is on a different machine than BlueView, this field should contain either the name or the IP address of the computer where SQL Server is running. Note that when SQL Server is on a different machine than BlueView, there are additional steps needed to configure SQL Server so that it can be accessed remotely. 

Instance Name: This is the name of the SQL Server Instance where the BlueWave database is/will be installed. This would have been set when SQL Server was installed. The default instance name is usually MSSQLSERVER but is sometimes SQLEXPRESS, left blank or set to a custom name by the person who installed SQL Server. Use the Browse button or go through Guide Me to search for available SQL Server instances on your machine and/or network. 

Connection Timeout (in seconds): This specifies how long BlueView will wait for a response SQL Server when trying to connect. It can be adjusted at your discretion, based on your computer and network latencies. 

Database Login 

This section specifies the credentials that BlueView software will use to connect to the database. There are two options: 

Integrated Security 

This option means that BlueView will try to access SQL Server using the credentials of the Windows account that is currently logged into the machine. By default, ONLY the Windows account that installed SQL Server will have access using this method. If you are using SQL Server 2012 or higher, this option is available ONLY for expert SQL Server users. This is because Bluelink Network Services will not have access to the database without the Windows service being given explicit access to the BlueWave SQL database. We recommend using SQL Server Authentication instead. If additional Windows accounts need to be able to use BlueView, these accounts will also need to be given access to the SQL Server database. If you do not know how to do this, we recommend using SQL Server Authentication 

SQL Server Authentication 

This means that BlueView will use the specified user name and password to connect to SQL Server, regardless of which Windows user is logged into the machine. If Mixed Mode Authentication was specified during SQL Server installation, the sa login created at that time can be used here. If not, or if you prefer not to use the sa login, use the Create SQL Login button to create a SQL Server login for BlueView to use. (Note: Check the Integrated Security box before clicking on the Create SQL Login button, to ensure you have proper database permissions to create the login.)  BlueWave recommends using SQL Server Authentication in most cases, because it funnels access to the database through a single SQL Server account that is not tied to a Windows login. It also simplifies setup for BlueView clients, for SQL Server running on a remote machine, and for SQL Server versions 2012 and later.

Test Connection 

Use the Test Connection button to test the connection information. 

Create SQL Login

This button can be used to create a SQL Login that can be used for BlueView to access the database. This will ONLY work if a valid connection to the database has already been confirmed using *Test Connection*. It also relies on Mixed Mode Authentication being turned on in SQL Server. If Mixed Mode Authentication is not enabled in SQL Server, a message on the Create SQL User screen will direct you to the appropriate documentation to resolve the problem.

Restore Defaults 

This button will restore the Database Location information to the default settings that ship with BlueView. 

Saving Settings

Be sure to hit Apply before leaving this screen to save the new settings. BlueView will re-test the connection before saving and will only allow valid settings to be saved. 

Troubleshooting Notes 

BlueView needs to be run as an Administrator (Windows setting), especially when setting up the initial database. This should happen automatically as part of the install process on some operating system versions, but in case it doesn't, use Windows Explorer to navigate BlueView's installation directory (typically C:\Program Files\BlueView). Right-click on BlueView.exe (with the BlueWave icon) and select Properties. Click on the Compatibility tab. Under Privilege Level, check "Run as Administrator." Then OK to close. Now, try running BlueView again. 

If changes you make in the Database Configuration screen do not "stick" after Apply and Close, the problem may be that the file where these settings are stored may be marked as Read-Only by Windows. Using Windows Explorer, go to BlueView's installation directory (typically C:\Program Files\BlueView). Right-click on the file DAL.config folder and select Properties. Next to Attributes near the bottom, click on the check box next to Read Only to clear the box. Then click OK. It will then tell you you need to provide administrator permission to change these attributes. Click Continue.

Apply the connection settings, you should see some dialog that shows that the connection was successful. 


A window will then pop up asking for an activation key.



Step 5: Activating your BlueView Software


After you have installed the BlueView software and re-opened it, it will ask for your activation code, which is provided on a valid purchase of our BlueView Licensing. Include the equals signs in the key. The code should look as follows:





End User Company Name:  **End User Company Name**


Once you enter that, you'll get a "Congratulations" message and you should be able to login with the default username and password. If you do not have an activation code, click Begin Trial.



Blueview will then close and need to be opened again. Once opened, it will ask for a login. Use the credentials provided in the previous screen.



Once the software opens, click on the red button that says "Start" to activate our BlueLink Network service (this is the service that communicates the computer you're on to the BlueWave panel for programming). 




Now you can start adding the doors to the software and begin programming your controllers! Please refer to our Quick Start Guide for how to program your doors.

For video guidance, click the following link to properly navigate the BlueView software. YouTube Channel


If you come across any issues, need training or have further questions or concerns, feel free to email us at